Shipping

WHERE TO DELIVER

We ship to Italy* and Europe

COURIER

Shipping is carried out by POSTE ITALIANE and DHL

SHIPPING COST

AREA VILLAGES STANDARD PROMO SHIPPING
Italy Italy €4.99 €0.00
with a minimum spend of
€ 99.00
Zone 1 EUROPE Albania, Austria, Belgium, Bulgaria, Czechia, Estonia, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain €11.99 €0.00
with a minimum spend of
€ 250.00
Zone 2 NORTHERN EUROPE Denmark, Finland, Norway, Sweden €15.00 €0.00
with a minimum spend of
€ 250.00
VATICAN AND SAN MARINO San Marino, Vatican €6.00 €0.00
with a minimum spend of
€ 100.00

SHIPPING TIME

Shipping usually takes a maximum of 1-3 working days . In exceptional cases the waiting time may be longer.

ORDER STATUS

As soon as our goods leave the warehouse you will receive an informative email with the SHIPMENT CONFIRMATION in which you will find the shipping number that can be used to check the delivery status of your package online. Tracking via this number is activated approximately 2 working days after shipment confirmation.


There are two ways to FIND OUT WHERE YOUR PACKAGE IS:

  1. Via the Shipping Confirmation email : in the shipping confirmation email you can check the delivery status of your order by clicking on the "Tracking" link.
  2. Via the courier's website : on the courier's website, simply enter the customer package ID code (which you will find in the shipping confirmation email) and click on "Search" to see the current delivery status.

LOST PACKAGE

If you do not receive the goods within a week of the shipping confirmation email, please notify our customer service by sending an email to servizioclienti@shop.marylou.it or by filling out the form in the contact section or by calling +39 080 4683100.